Please feel free to contact us at any time! We’re always happy to hear from you.
If you have any questions or concerns, we’re more than happy to assist!
Please read our FAQ before sending us a message.
Delivery is FREE.
We’ve negotiated the best prices from our suppliers and logistics partners and are able to pass these savings on to our customers. There are no hidden surprises when you come to checkout so you can shop at ease knowing the price you see is the price you’ll be paying.
International shipping is also FREE. We have specific agreements with our manufacturers that they will ship GLOBALLY on our behalf and therefore these savings are passed on to you as well. Please be aware that in order to take advantage of FREE, TRACKED shipping, this may not be as fast as normal but we can assure you that it will be worth waiting for!
South African customers:
We have partnered with PAYFAST (one of South Africa’s leading payment processors) to provide a secure payment gateway for credit, debit and cheque card purchases as well as Instant EFT, Mobicred, Masterpass, Zapper and S-Code payments (pay using cash, debit or credit card at over 6,000 payment retail outlets across South Africa). We also offer direct EFT from your own banking app.
We have selected PAYPAL and STRIPE as the most convenient payment processors for international orders.
South African orders:
To be able to have a large variety of items at the lowest possible price we cannot keep everything in stock. However, we try to keep as much stock as possible on hand. If the item you ordered is out of stock we immediately place an order with our supplier. Unfortunately it does take some time as our products are imported but we do our best to deliver every order as quickly as possible.
All standard items will usually be delivered in approximately 10-14 business days from cleared payment. Weekends and public holidays are excluded.
All items are imported, checked, packed and sent out with our selected couriers (Internet Express or Courier Guy). They provide traceable and reliable overnight door-to-door delivery with email and SMS notifications
Stock items will be delivered in 2 to 5 business days (including processing).
You will be notified Via email when your order can be expected and your tracking number so that you can follow the progress.
Orders received via the website are passed on to the manufacturers who will process the order within 2 – 5 days.
You will be notified of your order tracking number and tracking link as soon as the item is shipped.
Shipping can take 10 – 21 business days depending on your location.
Our store runs off Woocommerce and is hosted locally here in South Africa behind a secure firewall. We have FULL Secure Socket Layer protection on our site.
Your data is stored according to POPI and GDPR requirements and this information is deleted if you do not log in within 3 months of your last visit.
We only use your data for purposes of processing your order or, if you’ve signed up for our newsletter, for purposes of informing you of new items, specials and discounts.
We will NEVER share or divulge any contact information.
NO payment information is stored on our servers at all as all payments are administered by reputable and secure payment gateways. (South Africa – Payfast, International orders – Paypal and Stripe).
You can call or Whatsapp us during business hours on 0826353282.
Or send us a message and we’ll get back to you ASAP.